Privacy Policy

Effective Date: November 16, 2025

CameraUptime ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. It is designed to comply with major global data protection regulations, including GDPR, CCPA, and others.

This policy is operated by Individual Entrepreneur Ryumin Alexey Vladimirovich, registered in the Russian Federation.

1. Our Role as a Data Controller

For the data we collect directly from you to provide our Service (such as your account details, contact information, and monitoring data), CameraUptime acts as the Data Controller. We determine the purposes and means of processing this personal data.

For payment processing, we use a third-party service, as detailed below.

2. Information We Collect

2.1. Data You Provide Directly:

  • Account Information: Your name, email address, company name, and password when you register for an account.
  • Contact Information: Information you provide when you contact us for support or other inquiries, such as your name, email, and the content of your message.
  • Monitoring Configuration Data: Device information (like IP addresses or hostnames of your cameras and NVRs) required to set up and perform the monitoring Service.

2.2. Data We Collect Automatically:

  • Usage Data: IP address, browser type, operating system, device identifiers, and usage activity when you interact with our website and Service. We use this for analytics, security, and service improvement.
  • Cookies and Similar Technologies: We use cookies for session management, remembering your preferences, and analytics. For more details, see Section 8 below.

2.3. Data Processed via Our Payment Partner:

  • Payment Data: We use Paddle.com Market Ltd ("Paddle") as our merchant of record. When you make a purchase, you provide your payment information (like credit card details) directly to Paddle. Paddle acts as an independent Data Controller for your payment information. We do not collect or store your full payment card details. We only receive information from Paddle necessary to confirm your payment and manage your subscription, such as your name, email, and subscription status.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain the Service: To create and manage your account, deliver monitoring alerts, and provide customer support.
  • To Communicate With You: To send mandatory operational communications (e.g., security alerts, billing updates) and, with your consent, promotional messages.
  • To Improve Our Service: To analyze usage patterns, conduct internal research, and improve the user experience.
  • For Security and Compliance: To enforce our Terms and Conditions, prevent fraud, and comply with legal obligations.

4. International Data Transfers

Your personal data may be processed on servers located outside your home country, including in the United States and the European Union, where data protection laws may differ. We ensure that such transfers are lawful and that your data is protected by implementing appropriate safeguards, such as the Standard Contractual Clauses (SCCs) where legally required.

5. Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Our retention periods are as follows:

  • Account and Subscription Data: Retained for as long as your account is active and for a reasonable period thereafter to comply with our legal and financial obligations (e.g., for tax and accounting purposes, typically 5-7 years after the business relationship ends).
  • Monitoring and Log Data: Retained for a shorter period (e.g., 90-180 days) as necessary for service operation and security analysis, after which it is aggregated or deleted.
  • Contact and Support Inquiries: Retained for as long as needed to resolve your inquiry and for internal record-keeping.

Upon request, we will delete or anonymize your personal data unless we are legally required to retain it.

6. Data Security

We implement robust technical and organizational measures to protect your data, including SSL/TLS encryption for data in transit, firewalls, secure access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for several purposes:

  • Essential Cookies: Necessary for the website to function (e.g., session management, security).
  • Preferences Cookies: To remember your settings and preferences.
  • Analytics Cookies: To help us understand how you use our Service. We use third-party analytics providers like Google Analytics. These providers may set their own cookies.

By using our website, you consent to the use of these cookies. You can control or disable cookies through your browser settings, but doing so may affect the functionality of the Service. For users in the EU/UK, we will request explicit consent for non-essential cookies via a cookie banner.

8. Your Data Protection Rights

Depending on your location, you have certain rights regarding your personal data. These may include the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to our legal obligations.
  • Restrict Processing: Request that we limit the processing of your data in certain circumstances.
  • Data Portability: Request a copy of your data in a machine-readable format.
  • Object to Processing: Object to our processing of your data for direct marketing or other purposes.
  • Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

9. Children’s Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have, we will take steps to delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and, where appropriate, by email. Changes are effective when they are posted.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Email: [email protected] Data Controller: Individual Entrepreneur Ryumin Alexey Vladimirovich

You also have the right to lodge a complaint with your local data protection authority.